In some situations you have to submit your complaint to special institutions created for dealing with a specific type of claim, such as the investigation of crimes or the assessment of the quality of medical care.
Generally, you have to submit your complaint to a specific body, when the prison administration would not be considered sufficiently qualified or independent to review your complaint, and when there are other institutions created for the examination of such types of claims.
The most common exceptions to the general procedure are:
If a fellow inmate has committed a crime against you, it will be examined by an investigator who is usually a member of the general inspection or the investigation department of the ministry of justice. However, this may depend on the type of crime that may vary case by case. This investigation will be carried out according to the Criminal Procedure Code of Georgia. If you believe that a crime has been committed against you, you should alert the prison staff or the head of the prison. They should pass that information on further to the official responsible or to the investigator.
If you have been involved in a violent conflict with prison staff, it will be most likely investigated by the Special Investigation Service. You should write directly to the Special Investigation Service or submit your complaint to the head of the prison who must forward your application further to the Special Investigation Service.
If another inmate commits a crime against you and you believe that the crime has not been investigated properly by the appropriate authority – e.g. criminal proceedings have not been initiated, when they should have been, or the investigation is ineffective or inappropriate – you should complain about this to the prosecutor.
Crimes or violence committed by prison officers will be investigated by the Special Investigation Service. If you believe that a crime has not been investigated properly, you should complain about it to the supervising prosecutor.
If you do not know which prosecutor to write to, you can simply address your complaint to the prosecution in general. Your complaint will be forwarded to the relevant official within the prosecution.
If you believe that the medical care provided to you was insufficient or inappropriate, or the doctor did not fulfill his/her obligations properly, you should submit a complaint to the prison head or General director to the Special Penitentiary Service. Additionally, you can always submit your statement/claim to the Public Defender (Ombudsman) Office or to the court.
If you are employed in prison either by a state institution or a private employer, all disputes related to employment are to be resolved according to the procedure set out in the Civil Procedure Code of Georgia and in the Labour Code of Georgia. You may also submit a complaint to the Labour Inspection Office.
If you receive bad quality food (for example, expired products or an inappropriately prepared meal etc.) or the portions are too small, you should first complain to the head of the prison.
If the head of the prison cannot or does not solve the problem, you can complain further to the General director of the Special Penitentiary Service. Additionally, if you think that your rights are violated you can always submit a statement to the Public Defender (Ombudsman) Office or claim to the court.